Vehicle Delivery and Return Process at the Airport

In short: at pickup you show your driving licence and ID, check the car together with our team and sign the vehicle handover form; at return you bring the car back to the place and time written on that form, with the same fuel level, clean and with all its documents and accessories. Below is the step-by-step process at SAW Rent A Car's airport points and what our rental conditions say at each step, so there are no surprises at the end of your trip.

Article numbers refer to the SAW Rent A Car rental conditions. The handover form signed at pickup applies together with them.

Vehicle pickup and return at the airport: fast and easy

Offering a comfortable and practical solution for your travels, SAW Rent a Car makes a difference with its easy vehicle pickup and return process at Turkey's most popular airports. With modern technology and a customer-oriented service approach, we are here to make your holiday or business trip more enjoyable. Here are the details that will help you save time and enjoy your trip more.

SAW Rent a Car's airport services

SAW Rent a Car provides service at important airports across Turkey, starting with Sabiha Gökçen Airport. Thanks to a wide service network covering central points such as Istanbul Airport, Ankara Esenboğa Airport, Izmir Adnan Menderes Airport and Antalya Airport, we are with you at every stage of your trip. In total there are 16 pickup points — 15 airports and Bursa city centre — and terminal meet & greet is available at all of them.

Aiming to provide fast and efficient service with modern technology, SAW Rent a Car uses the latest model tablets to eliminate paper processes. All procedures are completed quickly in digital form, saving our customers time.

Before you fly: booking and documents

• Your driving licence and an ID card or passport for every driver who will use the car.
• The licence years and age limit for the car group are written on the handover form (art. 4.7). The minimum age and years of licence depend on the car: some cars can be rented at 21 with a licence held for 2 years; in the upper segment the requirement rises to 25–27 years of age and 5–7 years of licence. The requirement for the car you choose is shown on its car card on the booking screen.
• If you plan an additional driver, add them at pickup so that they appear on the form.
• Questions about insurance and the excess, the kilometre limit or delivery to an address: ask our customer service before you travel.

Vehicle pickup: fast, effortless and digital

When you arrive at the airport, simply stop by the SAW Rent a Car stand to collect the car you have reserved. Our professional team prepares your car as quickly as possible and gives you the necessary information. Thanks to our digital systems, you can receive your car within minutes without wasting time on paperwork.

Pickup step by step

1. Meet our team at the terminal meet & greet point.
2. Show your driving licence and ID; the drivers are entered on the handover form.
3. Walk around the car with our staff: existing scratches, dents and wheel marks must be marked on the form.
4. Check the fuel level and the kilometre reading and make sure they are written on the form.
5. Receive any extras you booked, such as a child seat; you are responsible for them until return (art. 6.7).
6. Sign the vehicle handover form — the rental starts with this signature and the form is part of the agreement (art. 4.3).

What to check at pickup

• Bodywork, glass, wheels and tyres, including the spare tyre — they are returned as received (art. 7.2).
• The interior: seats, upholstery and cleanliness — the car is returned as clean as it was received (art. 5.4).
• The vehicle documents in the car.
• The toll sticker: bridge and motorway fees, HGS/OGS passes and traffic fines during the rental are paid by the renter (art. 4.10). Current rates are in our guide to bridge and motorway tolls in Turkey.
• Take a few photos of the car before you drive off; they make any later question easy to answer.

During the rental

Extending the rental

Every extension requires SAW's written approval (art. 7.4). If your plans change, contact customer service before the return time on your form.

In case of an accident

• Call the Customer Service / Roadside Assistance line on 0850 304 94 30 immediately.
• Without moving the car, apply to the nearest police or gendarmerie for an accident report and an alcohol report.
• Take photos at the scene and note the names and addresses of the people involved and witnesses.
• Deliver the accident notice and reports to SAW within 72 hours (art. 6.3).

Vehicle return: easy, practical and effective

At the end of your trip, returning the car is easy and practical. SAW Rent a Car offers fast return service at airports. You can bring the car back to the pickup point or leave it at designated return areas. Our digital tablets speed up the return process: all checks and documents are completed instantly to save you time.

Return step by step

1. Bring the car to the return address on your handover form, on the date and at the time written there (art. 7.2).
2. Refuel to the level you received. Missing fuel is billed at the current pump price plus a service fee; extra fuel is not refunded (art. 4.17).
3. Return the car clean. If it is returned dirty, a washing or cleaning fee may be charged depending on its condition (art. 5.4).
4. Take all your belongings; SAW is not responsible for items left in the car (art. 6.8).
5. Hand over the key, the documents, the spare tyre and any extras together with the car.
6. Check the car together with our staff and keep your return form. SAW may inspect the car in detail within 30 days of return; the return form does not waive this right (art. 7.3).

Late return, early return and a different return point

• Late return: if the car is not returned at the agreed date and time, delays are charged as one full day, and each further day of delay at the car's daily rate (art. 7.5).
• Early return: returning the car before the agreed date does not give a refund for the unused days (art. 7.1).
• Different return point: returning to an address other than the one on your form needs SAW's written approval, and a one-way fee applies (art. 7.2). Confirm the return fee with customer service on WhatsApp or by phone before you book.

Why SAW Rent a Car?

1. Wide service network: we serve customers at Turkey's most popular airports.
2. Technological services: fast, paperless transactions with our latest model tablets.
3. Large vehicle fleet: rental options in the economy, family and luxury segments to suit your needs.
4. Quick and easy process: practical solutions for pickup and return that save you time.
5. Customer satisfaction: with our professional team, we aim for 100% customer satisfaction.

Frequently asked questions

What do I need to pick up a rental car at the airport?

A driving licence and an ID card or passport for each driver. The age and licence years required for the car group are written on the handover form; the rule for each car is also shown on its car card on the booking screen.

Where do I meet SAW Rent A Car at the airport?

SAW Rent A Car offers terminal meet & greet at all 16 pickup points — 15 airports and Bursa city centre, including Sabiha Gökçen and Istanbul Airport.

Do I have to return the car with a full tank?

You return it with the same fuel level you received. Missing fuel is billed at the current pump price plus a service fee, and extra fuel is not refunded (art. 4.17).

What happens if I return the car late?

If the car is not returned at the agreed date and time, the delay is charged as one full day, and each further day at the car's daily rate (art. 7.5). Ask for a written extension before the return time (art. 7.4).

Can I return the car at a different airport?

Only with SAW's written approval, and a one-way fee applies (art. 7.2). Confirm the return fee with customer service on WhatsApp or by phone before you book.

Who pays bridge and motorway tolls during the rental?

The renter. Toll passes, HGS/OGS charges and traffic fines during the rental period are the renter's responsibility (art. 4.10).

Can damage be charged after I have returned the car?

SAW may inspect the car in detail within 30 days of return, and the return form does not waive this right (art. 7.3). Marking existing damage on the handover form at pickup protects you.

Plan your trip with SAW Rent a Car

Bringing comfort and convenience together, SAW Rent a Car is with you at Turkey's most popular airports. With our technological infrastructure and professional service approach, we are here to make your trip unforgettable.

To discover comfort at the airport, rent your car from SAW Rent a Car now and experience the difference! Airport details: Sabiha Gökçen Airport · Istanbul Airport · full rental conditions.