Frequently Asked Questions (FAQ)

Of course — you can extend your daily rental or return the vehicle early. Our rental period is calculated in 24-hour blocks, so if you return the car on the same day it was collected, you will still be charged for one full day. If you return the vehicle early, no refund is made, in line with section 7.1 of the Rental Conditions. Monthly rentals converted to daily rentals will be recalculated at daily rates; the monthly rate will no longer apply.

You can get a price quote and complete your booking in just a few simple steps at www.sawrentacar.com. You can also make a reservation 24/7 via our WhatsApp line at 00905445819430. Alternatively, send us an e-mail at [email protected] to request a price and vehicle offer.

At SAW Rent A Car, if a prepaid reservation is cancelled at least 24 hours before the scheduled pick-up time, the full rental amount will be refunded. If less than 24 hours remain before the rental start time, the following conditions apply: for 1–3 day reservations, a 1-day deduction applies; for 4–7 day reservations, a 2-day deduction applies; for reservations of 8 days or more, a 20% deduction applies.

At SAW Rent A Car, reservations are confirmed on a group basis. No guarantee is given for a specific make, type, or colour within a group. If the reserved vehicle within your group is unavailable, an equivalent vehicle from the next higher segment will be provided at the same price.

For prepaid reservations, once the vehicle has been collected, no refund will be issued for any unused days remaining in the rental period.

SAW Rent A Car operates a dynamic pricing policy that varies according to real-time demand and availability in the requested area. Our aim is always to offer our valued customers the best possible price.

Your invoice will be sent by SAW Rent A Car to the e-mail address you provided at the start of your rental, within 3 business days after the rental period ends.

For all rentals through SAW Rent A Car, a credit card in the name of the person renting the vehicle is required — it must display the renter's full name and card number. In addition to credit card, payment can also be made by cash, debit card, virtual card, supplementary card, promissory note, or other payment methods. The reason SAW Rent A Car requires a credit card is to enable collection of any traffic fines, motorway tolls, rental extensions, damage charges, and similar costs that may arise. Payment by a credit card that does not belong to the renter is not accepted. You may also choose the Pay by Cash on Delivery, Pay by Card on Delivery, or Pay by Bank Transfer options.

Unfortunately, you cannot rent from SAW Rent A Car using another person's credit card. The cardholder must come to our office with you and be added to the rental agreement as an additional driver. At SAW Rent A Car, the customer is the person making the payment; they must present their personal credit card at our office and sign the required documents. The rental agreement is opened in the name of the cardholder, who must also hold a valid driving licence. For this, you will need to purchase the Additional Driver package from SAW Rent A Car.

At SAW Rent A Car, the Findeks Credit Score plays an important role in the vehicle approval process. Findeks is a report based on an individual's credit payment habits and provides information about their financial history. Some car rental companies may request a Findeks report from drivers before renting a vehicle. Conditions vary between companies, but a Findeks score between 1400 and 1900 is generally preferred in order to rent a vehicle. A high Findeks score reflects your financial reliability and the likelihood of paying the rental fee on time.

The minimum age and years of licence depend on the car: some cars can be rented at 21 with a licence held for 2 years; in the upper segment the requirement rises to 25–27 years of age and 5–7 years of licence. The requirement for the car you choose is shown on its car card on the booking screen.

SAW Rent A Car cannot rent a vehicle to a person who does not hold a valid driving licence. The person renting the vehicle must have a driving licence and must make the payment themselves. Without a licence, they cannot rent a vehicle, nor can they add an additional driver to do so on their behalf.

Your driving licence (plus a passport with an entry stamp if you are coming from abroad), a credit card in your name, and your address and phone number will be recorded by our staff in the rental agreement. Please make sure to request a signed copy of the SAW Rent A Car rental agreement, which also shows the rental fee and deposit you have paid. A copy will also be sent to your e-mail address by SAW Rent A Car.

For customers coming from abroad, the rental agreement requires your driving licence and a passport with an entry stamp. Please check with our customer service (WhatsApp/phone) before booking whether any additional document is needed for your licence.

Yes. For chauffeur-driven vehicle rental, you can get support via the SAW Rent A Car WhatsApp line at 00905445819430.

Our fleet at SAW Rent A Car includes vehicles across a range of segments: Economy, Comfort, Prestige, Premium, and Van. This means you can hire the perfect vehicle for your journey with SAW Rent A Car. Categorising vehicles into groups helps us deliver a high-quality service. SAW Rent A Car guarantees the vehicle group you book; if vehicles within that group are unavailable or not in service, we will hand over a vehicle from the next higher group at no extra charge.

The mileage allowance depends on the vehicle group, rental period and contract type, and is stated in writing in the rental agreement. For further details, please contact the SAW Rent A Car reservation centre. You can also purchase an Extra Km Package.

Our reservations are confirmed on a group basis, and no guarantee is provided for a specific make, colour, model, or fuel type within a group. For example, if you book a vehicle from the SAW Rent A Car Economy group, the Hyundai i20, Citroën C3, Opel Corsa, and Renault Clio are all in the same group. SAW Rent A Car is obligated to deliver any one of these vehicles. If the vehicles in this group are unavailable or there is an issue with one, SAW Rent A Car will deliver a vehicle from the next higher Standard group — such as a Fiat Egea, Renault Taliant, or Renault Megane — at no extra charge.

For up-to-date information on winter tyres and any extra charge, please contact our customer service (WhatsApp/phone) before booking.

You can top up AdBlue at the nearest SAW Rent A Car office. If you are not close to one of our offices or cannot get to one, you can top up AdBlue at a petrol station and present your receipt at our office. SAW Rent A Car will reimburse you when you return the vehicle.

AdBlue is a diesel exhaust fluid used to minimise harmful emissions from diesel vehicles. Our reservations are made on the basis of vehicle groups, which means that — in addition to not guaranteeing make, model, colour, or fuel type — SAW Rent A Car cannot guarantee whether your specific vehicle has AdBlue. You will be informed about whether your vehicle has AdBlue when you collect it from SAW Rent A Car.

Traffic fine documents are sent to the e-mail address you provided during the rental as soon as they are uploaded to our system. You can also request your traffic fine documents by e-mailing [email protected]. Alternatively, you can submit a traffic fine document request by filling in the SAW Rent A Car contact form.

All of our vehicles at SAW Rent A Car are equipped with HGS. Once your rental ends, the HGS usage data from the motorway authority is received by us and charged to the credit card used for the rental. Please note that due to processing delays by the motorway authority, charges may sometimes be applied after the rental has ended. For further details, you can contact the SAW Rent A Car support centre.

If a vehicle is returned to SAW Rent A Car with less fuel than at the time of collection, you will be charged the cost of the missing fuel plus a 30% service fee.

If there is a technical issue with the vehicle you have rented from SAW Rent A Car, please contact the SAW Rent A Car Support Service immediately. Otherwise, please get in touch with our office; if a suitable vehicle is available in your rental group, a swap can be arranged.

Do not move the vehicle. Notify the nearest police station or gendarmerie (a police report must be obtained) and call the SAW Rent A Car support line at 00905445819430. Afterwards, you can obtain the accident report drawn up by the police via the e-Government system (for our foreign customers, we handle this process on your behalf). Please review the details of the damage packages you purchased from SAW Rent A Car to confirm the amounts for which you are liable and the applicable terms.

No, we do not. However, the vehicle must not be driven under the influence of alcohol or drugs, or in excess of legal speed limits. If it is, the driver will be held fully responsible for all damage. In any accident situation, SAW Rent A Car requires that the vehicle not be moved and that the nearest police station or gendarmerie be contacted to obtain accident, theft, and alcohol test reports. (Only the accident report drawn up by the police can be obtained via the e-Government system.) Otherwise, all purchased coverages will be deemed void and all resulting damages — including material and moral losses caused to third parties — must be paid by the renter.

For late returns of vehicles at SAW Rent A Car, a grace period of up to 1 hour 59 minutes applies. Beyond this, an additional full day's rental charge will be levied.

SAW Rent A Car charges a detailed cleaning fee when the interior or boot has had liquids spilled in it (such as coffee, milk, or soft drinks), when travelling with pets, when there are organic stains (such as milk or baby food), stains caused by weather conditions such as salt water or mud, fuel or oil stains on the floor or ceiling, substances stuck to seats that cannot be removed (such as glitter after weddings), make-up marks, heavy dust (e.g. from construction sites), strongly scented materials that leave a lasting odour, stains to a child seat, food residue that cannot be removed by a standard wash, and any similar dirt or staining that cannot be addressed by a standard clean. Under section 5.4 of the Rental Conditions, if the vehicle is returned dirty, a washing/cleaning fee of 700 TL, 1,500 TL, 5,500 TL or 10,000 TL may be charged depending on the condition of the vehicle; please contact our customer service for details.

A vehicle rented with a one-way fee — which is an additional charge on top of the standard rental rate — may be returned to a different office. When a vehicle is picked up in one city and returned to another, the one-way fee set by SAW Rent A Car applies. Fees vary by office and can be viewed on the SAW Rent A Car booking page at the time of reservation. For more details, you can contact our Reservation Centre.